Are you one of the millions of South Africans relying on the Social Relief of Distress (SRD) grant, only to find it suddenly canceled? The South African Social Security Agency (SASSA) has implemented cancellations to prevent fraud and ensure funds benefit legitimate recipients.
Why SASSA Cancelled SRD R370 Grant Payments in 2025? (Quick Answer)
SASSA canceled SRD R370 grants to prevent fraudulent claims. Beneficiaries must reapply and verify their identity. Fraud prevention measures include biometric verification and safeguarding personal information. For assistance, contact SASSA’s toll-free line at 0800 60 10 11.
Why SASSA Canceled SRD R370 Grants?
SASSA’s decision to cancel certain SRD R370 grants stems from its commitment to combating fraud and ensuring resources reach genuine beneficiaries. Here’s a breakdown of the situation:
- Fraudulent Claims: A significant number of applications were flagged as fraudulent, prompting the agency to take swift action.
- System Integrity: The cancellations aim to protect the integrity of the Social Relief of Distress program.
- Biometric Verification: Beneficiaries flagged for fraud are required to complete biometric identity verification to continue receiving payments.
Impact on Beneficiaries
The cancellation of SRD grants has left many individuals in a precarious position. Key consequences include:
- Delayed Payments: Many beneficiaries cannot access their grants due to suspended accounts.
- Essential Expenses: Families relying on the grants face challenges in covering basic needs such as food and school supplies.
- Verification Challenges: With the suspension of SASSA’s eKYC system, beneficiaries are unable to verify their identities to reinstate their grants.
SASSA’s eKYC System: What You Should Know
The Electronic Know Your Client (eKYC) system is critical for identity verification. However, its temporary suspension has caused significant disruptions:
- System Outage: Beneficiaries flagged for fraud cannot complete the required verification.
- Enhancements Underway: SASSA has announced plans to improve the system’s functionality.
- User Frustrations: Thousands of beneficiaries report being unable to access the necessary verification link.
Steps Beneficiaries Should Take
If your SRD R370 grant has been canceled or flagged, follow these steps:
- Check Your Status: Visit the official SASSA SRD portal and log in to your profile.
- Monitor Notifications: Look for updates or instructions regarding identity verification.
- Secure Your Information: Protect your identity number and personal details to avoid further complications.
- Contact SASSA for Assistance:
- Toll-Free: 0800 60 10 11
- WhatsApp: 082 046 8553
Government Response and Investigations
The Department of Social Development (DSD) is investigating fraud allegations within the SRD grant system. Notable actions include:
- Parliamentary Oversight: A full investigation into the grants payment system has been called for by the Portfolio Committee on Social Development.
- Budget Allocations: With an annual budget of R266 billion supporting over 28 million people, ensuring transparency and efficiency is a top priority.
Protecting Yourself Against Fraud
To avoid falling victim to fraud or having your grant flagged, follow these tips:
- Avoid Sharing Personal Details: Do not disclose your identity number or banking information to strangers.
- Stick to Official Channels: Use only SASSA’s official platforms for updates and assistance.
- Minimize Account Changes: Refrain from frequently altering your banking or contact details, as this may delay payments.
Frequently Asked Questions
Q. Why has my SRD grant payment been suspended?
Your SRD grant payment may have been suspended if your application was flagged for potential fraud or discrepancies requiring identity verification.
Q. What should I do if my grant status is marked as “referred”?
If your status is marked as “referred,” it indicates possible fraudulent activity. Contact SASSA immediately through their toll-free number 0800 60 10 11 or email [email protected].
Q. Can I reapply for the SRD grant after suspension?
Yes, once your identity is confirmed, you are eligible to reapply for the grant to ensure compliance with SASSA’s verification requirements.
Q. How can I protect myself from identity theft affecting my grant?
Avoid sharing your identity number or personal details with strangers. Keep your information secure to prevent misuse or aiding fraudulent activities.
SASSA’s Electronic Know Your Client (eKYC) system has been temporarily suspended for functional enhancements. Updates will be communicated once the system is operational.
Q. Will changing my banking details delay payments?
Yes, frequently changing your banking or contact details can delay grant payments. Use consistent information to avoid processing issues.
If you suspect fraudulent activity, contact SASSA immediately via their toll-free number or email. Trained officials are available to assist with such cases.
Q. Who should I contact for more information about my grant?
For further inquiries, reach out to SASSA during working hours via 0800 60 10 11 or email [email protected].

I’m Anele Zulu, a South African social worker dedicated to serving my country’s most vulnerable. With my degree and field expertise, I empower underprivileged communities through compassionate support and tireless advocacy on this website. My goal is simplifying access to services so families can uplift themselves
Contents
- 1 Why SASSA Cancelled SRD R370 Grant Payments in 2025? (Quick Answer)
- 2 Why SASSA Canceled SRD R370 Grants?
- 3 SASSA’s eKYC System: What You Should Know
- 4 Steps Beneficiaries Should Take
- 5 Government Response and Investigations
- 6 Protecting Yourself Against Fraud
- 7 Frequently Asked Questions
- 7.1 Q. Why has my SRD grant payment been suspended?
- 7.2 Q. What should I do if my grant status is marked as “referred”?
- 7.3 Q. Can I reapply for the SRD grant after suspension?
- 7.4 Q. How can I protect myself from identity theft affecting my grant?
- 7.5 Q. Why is the eKYC system currently unavailable?
- 7.6 Q. Will changing my banking details delay payments?
- 7.7 Q. How do I report suspected fraud related to my SRD grant?
- 7.8 Q. Who should I contact for more information about my grant?
I want to change my number but I can’t and I did call SASSA they didn’t help me